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Refund & Cancellation Policy

Last updated: August 14, 2026

Subscription terms

SidelineWatch is billed on an annual recurring basis via Stripe. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

Free trial

New accounts start with a free trial — the length shown at signup — giving you full access to try SidelineWatch with your real teams and schedules before any charge occurs. No payment is required to start a trial, and we will not charge you until the trial ends and you choose to subscribe. If you don't want to continue, simply cancel before the trial ends or let it lapse — you won't be charged.

Advance notice before you're charged

Since starting a free trial doesn't require payment details, your trial simply ends if you haven't subscribed — no charge occurs automatically. We'll email you a few days before your trial ends to let you know it's ending and that you can subscribe if you'd like to continue. If you do subscribe, your subscription will renew automatically each year, and we'll email you at least 10 days before each renewal, stating the exact date and amount, so you have a clear window to cancel if you don't want to continue.

Cancellation

You can cancel anytime from your dashboard, in as few steps as it took to sign up — we don't require a phone call, an email, or a support ticket. Cancellation stops future charges but does not retroactively refund the current billing period — you'll retain access through the end of the period you've already paid for.

Refunds

All charges are final. Because we offer a free trial specifically so you can evaluate whether SidelineWatch fits your family's needs before paying anything, we do not offer refunds once a paid billing period has been charged — including for partial periods, unused time, or accidental renewals. You can cancel at any time to prevent future charges.

Comp codes

If you're using an admin-issued comp code, no charge will occur while the code is active. If the code expires or is removed, standard billing and this no-refund policy apply going forward.

Failed payments

If a payment fails, we may attempt to notify you by email and retry the charge. Continued failure may result in service suspension.

Contact for billing issues

info@sidelinewatch.com

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